Purchase & subscription policy

Effective Date: October 16, 2026

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This Purchase & Subscription Policy (“Purchase Policy”) sets forth the terms and conditions for any Purchases that you make of any products or services offered by IMG Academy, LLC (“IMG Academy”) and National Collegiate Scouting Association, LLC (“NCSA”, and together with IMG Academy, “Our”, “We”, “Us”, or “IMGA”), whether Purchased through Our websites, apps, customer support channels, or through authorized third-party partners.

PLEASE READ THESE TERMS CAREFULLY AND IN FULL. THEY CONTAIN CERTAIN CONDITIONS AND RESTRICTIONS ON THE AVAILABILITY AND USE OF IMGA PRODUCTS, INCLUDING ONE-TIME PURCHASES, PAID SUBSCRIPTIONS, ASSOCIATED ADD-ON FEATURES, AND TRIAL ELIGIBILITY, AS WELL AS INFORMATION ON WHAT HAPPENS AFTER YOUR PAID SUBSCRIPTION, TRIAL OR ADD-ON FEATURE ENDS.

CERTAIN PAID SUBSCRIPTIONS CONTINUE INDEFINITELY, AND YOU WILL CONTINUE TO BE CHARGED A RECURRING SUBSCRIPTION FEE AS DISCLOSED AT ENROLLMENT AND AT EACH RENEWAL, UNTIL YOU CANCEL YOUR ACCOUNT. SUBSCRIPTION PRICES MAY CHANGE NO EARLIER THAN RENEWAL AND WE WILL PROVIDE ADVANCE NOTICE AND A SIMPLE WAY TO CANCEL AS REQUIRED BY APPLICABLE LAW.

If you have any questions: We strongly recommend contacting Us via email because Our phone lines can be very busy. You can find the relevant email addresses and phone numbers below.

Questions regarding IMG Academy products: [email protected] or +1 (800) 872-6425.

Questions regarding NCSA products: [email protected] or +1 (877) 845-6272.

General Terms That Apply to All Products/Services

When This Purchase Policy Applies.

Direct Purchases. This Purchase Policy applies when you place an order, start a trial, redeem a pass or coupon, or otherwise purchase or enroll in a membership or Subscription (such actions referred to collectively as a “Purchase”) to one of Our products or services directly via Our websites, applications, or authorized customer support channels – including, without limitation, Purchases of NCSA recruiting memberships.

Purchases through Partners. This Purchase Policy also applies to Purchases of an IMGA product or service made through a third-party entity, agent, reseller, or other commercial partner of IMGA (collectively, a “Partner”), except to the extent the Partner is the merchant-of-record and its mandatory transaction terms control the payment processing for that specific transaction. The Partner may operate as the merchant-of-record for such Purchases and may collect payments from you and process refunds to you, including at the direction of IMGA. If any terms presented by a Partner in the course of Purchasing an IMGA product conflict with this Purchase Policy, the Partner’s terms will control solely for the payment transaction processed by the Partner, but Our Terms of Use, Privacy Policy, and this Purchase Policy will govern the redemption and use of the purchased IMGA product or service.

Relationship to Terms of Use and Privacy Policy.

Incorporation by Reference. This Purchase Policy is incorporated into, and forms part of, Our Terms and Conditions of Use for NCSA located at https://www.ncsasports.org/terms-and-conditions-of-use and Our Terms of Service for IMG Academy located at https://www.imgacademy.com/terms-service (collectively, the “Terms of Use”). Our collection and use of personal information (including for billing, account administration, and required notices) is described in Our Privacy Policy located at https://www.imgacademy.com/privacy-policy (the “Privacy Policy”), which is also incorporated by reference. By making a Purchase, you confirm that you have read and agree to the applicable Terms of Use, this Purchase Policy, and the Privacy Policy.

Order of Precedence. If there is a conflict between this Purchase Policy and the Terms of Use regarding payments, billing, renewals, cancellations, refunds, returns, and purchase disputes, this Purchase Policy controls for those topics. The Terms of Use control for all other topics (including dispute resolution, arbitration/class action waiver if applicable, acceptable use, and account rules).

Purchase Eligibility; Authority. You represent and warrant to IMGA that you are at least eighteen (18) years of age and have the legal capacity and/or power and authority to agree to and enter into this Purchase Policy on behalf of yourself and/or, if applicable, on behalf of your minor/child, if such minor/child will be a recipient the goods purchased or a participant in the package(s) Purchased hereunder; and, when agreed to by you, the Purchase Policy shall be enforceable against you and/or your minor/child, as applicable, and will be a legally binding obligation for you and/or your minor/child, as applicable.

Changes to This Purchase Policy.

We may update this Purchase Policy from time to time. The “Effective Date” above indicates when it was last revised. Changes apply prospectively, except where required by law or where changes must apply to comply with legal requirements. Material changes will be communicated to you as required by law and/or consistent with the Terms of Use.

Orders, Currency, Pricing, and Taxes.

Currency. All prices for items sold are stated in U.S. Dollars and must be paid for in U.S. Dollars.

Sanctions Compliance. By making any Purchase, you represent and warrant that you (i) are not subject to any U.S. economic or trade sanctions and (ii) are not listed on any Specially Designated Nationals or Blocked Persons List (collectively, a “Sanctioned Person or Entity”), and that no funds paid to IMGA in connection with your Purchase (A) will be paid directly or indirectly by or through any Sanctioned Person or Entity, or (B) will be sent from countries that are subject to comprehensive sanctions under United States law.

Pricing and Availability. Unless otherwise stated herein or at the time of Purchase, prices, product availability, and offer terms may change at any time. We do not guarantee that any product, service, or price will be available for any duration, unless otherwise stated. Prices presented to you at the time of Purchase are the controlling prices for that transaction. For Subscriptions, any price change will apply no earlier than the next renewal term, and we will provide advance notice and a simple way to cancel as required by applicable law. All descriptions, images, references, features, content, specifications, and prices of products or services described or depicted on Our websites, apps, or other platforms or in customer support calls are subject to change at any time without notice, and We reserve the right to cancel or remove any Product from the Site at any time in Our sole discretion.

Taxes and Fees. You are responsible for applicable taxes (sales tax, VAT/GST where applicable, or use tax), shipping/handling charges, and any mandatory government fees relating to your Purchases, which will be disclosed at checkout where required.

Promotions and Discounts. IMGA may offer promotions or discounts from time to time. Additional terms may be presented with offers or promotions and should be reviewed carefully, as they will form part of this Purchase Policy. Promotional offers are subject to the specific terms disclosed with the offer, may be limited to certain products/periods, and may be modified or discontinued at any time. Promotion codes cannot be redeemed for cash unless required by law.

Partner Purchases. If you Purchase an IMGA product or service through a third-party platform, marketplace, app store, or Partner site, billing, renewals, cancellations, and refunds may be processed by that Partner and may be subject to its terms. In those cases, you may be required to cancel through the Partner, and any refunds will be governed by the Partner’s policies, except where applicable law requires otherwise.

Minors and Children. If one of Our products or services is Purchased for use by anyone under eighteen (18) years of age, the product or service must be Purchased and managed by the individual’s parent or legal guardian (or another authorized adult), who is the contracting party and responsible for scheduling, consenting, and ensuring compliance with IMGA policies. Otherwise, We reserve the right to suspend or cancel the Purchase.

Payments and Authorization.

Payment. Unless otherwise stated at the time of Purchase or in any Product Specific Terms (as set forth below), full payment is required at the time of Purchase.

Payment Methods. We may accept payment through credit and debit cards, as well as additional payment methods made available at the time of Purchase. For Purchases of products with recurring or periodic payments, if the purchaser’s provided method of payment changes during the term of this Agreement, the purchaser must provide the updated billing payment method as soon as possible.

Authorization. In order to complete a Purchase, you may be asked to provide certain information relevant to the transaction, including without limitation, payment information. In providing such information, you authorize IMGA (and Our payment processors) to charge your payment method for amounts due, including applicable renewals, and to store payment credentials as permitted by the payment processor and applicable law. You represent and warrant that the payment information provided is true, accurate, and complete and that you have the legal right to use the payment method used in association with the transaction. For Subscriptions and Free Trials that convert to paid Subscriptions, you authorize recurring charges and acknowledge that you must cancel before renewal (or before the end of the Free Trial) to avoid charges, as disclosed at checkout and in your receipt/confirmation.

Failed Payments. If a payment fails, We may (i) retry the charge, (ii) suspend access to the relevant product or service until payment is received, and/or (iii) terminate the order or Subscription as permitted herein. In certain circumstances, We may contact you using the information provided at the time of attempted Purchase to inform you of and address the payment failure.

Fraud and Misuse. We may cancel or refuse any order where We reasonably believe the transaction is fraudulent, unauthorized, or violates the Terms of Use.

Refunds. Refund eligibility (if any), the form of refund, and any conditions or fees applicable to refunds are product-specific and will be set forth below in the applicable Product Specific Terms and/or presented to you at the time of Purchase. We may, in Our discretion, issue a refund or other remedy where required by applicable law or as a gesture of goodwill. A goodwill refund or credit does not create an obligation to provide the same in the future.

Where a refund is permitted or issued, We may provide the refund, as specified in the applicable Product Specific Terms or as disclosed to you at the time of Purchase, either: (a) to the original payment method used for the Purchase, or (b) as a credit applied to the original purchaser’s account (“Credit”). Where applicable, refunds will be provided in the manner required by law.

Unless otherwise set forth in the applicable Product Specific Terms or where required by applicable law:

• All Subscription fees are non-refundable once charged; and

• We will not provide prorated refunds or Credits for partial Subscription periods.

Credits and Expiration. Any Credits We may issue are non-transferable, and will be issued only to the original purchaser’s account. Credits are redeemable only by the original purchaser for eligible IMGA products and services, unless expressly stated otherwise at the time of issuance. Credits have no cash value and are not redeemable for cash except where required by applicable law. Credits must be redeemed within twelve (12) months from the date of issuance unless: (i) a different period is expressly stated at the time the Credit is issued, or (ii) applicable law requires a longer period or prohibits expiration, in which case the Credit will be available for the period required by applicable law.

Billing Disputes and Chargebacks. If you believe a charge was made in error, you agree to contact Us first so We can review and attempt to resolve the issue. Initiating a chargeback does not cancel any Subscription; you must separately cancel in accordance with this Purchase Policy to stop future charges, as applicable. If you initiate a chargeback without first contacting Us (or if you repeatedly initiate chargebacks in bad faith or in a manner inconsistent with this Purchase Policy), We may, to the extent permitted by law and payment network rules, (i) suspend or terminate your access to the applicable product(s), services and/or account, pending resolution, (ii) require an alternative payment method for future Purchases, and (iii) decline future transactions associated with the account. If a refund or Credit is issued and you also initiate a chargeback for the same transaction, we may reverse any voluntary refund/Credit we have issued to prevent double recovery, as permitted by law. Nothing in this section limits any rights you may have that cannot be waived under applicable law.

Communications. By making a Purchase, you agree that We may send you transactional (non-marketing) communications related to your order, Subscription, or trial, such as receipts, renewal notices, redemption instructions, and changes to Our Terms of Use. Where permitted by law, these transactional communications may be sent to you via text message to any phone number(s) you provided in connection with your Purchase. Marketing preferences are governed by the Terms of Use and Privacy Policy, and by applicable law. You may opt out of receiving transactional text messages at any time by replying to a message and indicating your desire to opt out of future text messages.

Subscriptions; Automatic Renewal; Free Trials.

Subscription Plans and Automatic Renewal. We may offer subscription-based products and services (“Subscriptions”) that continue for the subscription term selected at Purchase (e.g., monthly, biannual, or annual) and that automatically renew for successive terms of the same length unless you cancel in accordance with this Purchase Policy. Where required by applicable law, the Subscription term, pricing, pre-renewal reminders, free-trial ending notices, and post-transaction acknowledgements will be disclosed at the time of Purchase and thereafter, as applicable. Unless otherwise stated, Subscriptions will be deemed to begin upon Purchase.

Free Trials. We may offer free trials or promotional/discount periods of Our products or services (each, a “Free Trial”) that provide you with free access to a Subscription for a limited time. You may be required to provide us with a valid payment method to initiate a Free Trial. When a Free Trial ends, it may automatically convert to a paid Subscription for such product or service, and in such case, We will expressly communicate this to you at the time of Purchase and periodically throughout your Free Trial term, and We will charge the payment method on file for the applicable Subscription fees (plus taxes) at the end of your Free Trial unless you cancel before the end of the Free Trial.

Free Trials are only available to new customers who have not previously Purchased a Subscription to the product or service that is the subject of the Free Trial (regardless of whether that Subscription is currently active). No customer may initiate more than one Free Trial for each IMGA product or service available for Purchase. Where required by applicable law, the Free Trial term, pricing, pre-renewal reminders, free-trial ending notices, and post-transaction acknowledgements will be disclosed in a clear and conspicuous manner at the time of enrollment and thereafter, as applicable.

Billing Authorization and Charges. By Purchasing a Subscription or starting a Free Trial that converts to a paid Subscription, you authorize Us (and Our payment processors) to charge the payment method you provide for: (a) any amounts due at Purchase or initiation (as applicable), and (b) recurring Subscription fees (plus applicable taxes) at the start of each renewal term unless and until you cancel.

Cancellations. You may cancel a Subscription or Free Trial at any time using the available cancellation methods described in your account settings or by contacting IMGA customer support at the contact information provided in this Purchase Policy.

Unless required by applicable law or expressly stated otherwise for a particular product or service:

• Your cancellation will be effective at the end of your then-current Subscription term, and you will not be charged for subsequent renewal terms.

• You may continue to access the Subscription through the end of the then-current paid Subscription term.

If you cancel a Free Trial, your access will end immediately upon cancellation unless stated otherwise within the Free Trial offer.

Subscription Pricing. We reserve the right to update Subscription prices or plan features from time to time. Any price change will apply no earlier than the next renewal term and will be communicated to you in advance to the extent and in the manner required by applicable law. If you do not wish to renew your Subscription at a new price, you may cancel before your renewal date.

Consumer Rights. Certain jurisdictions impose specific requirements or consumer rights relating to automatic renewals and free trials, including any cancellations or refunds thereof. Nothing in this Purchase Policy limits any rights you may have that cannot be waived under applicable law.

Product Specific Terms

The terms above apply generally to all of Our products and services (“General Terms”). The following section sets forth terms and conditions that apply to specific products and/or services offered by IMG Academy or NCSA (“Product Specific Terms”) in addition to the General Terms. To the extent that any Product Specific Terms conflict with any General Terms, the Product Specific Terms shall control.

NCSA College Recruiting Memberships.

This section applies to all college recruiting memberships Purchased from NCSA (“NCSA Memberships”).

Purchasers may pay for an NCSA Membership in full at the time of initial Purchase. Additionally, purchasers may have the option to pay for an NCSA Membership via a monthly installment plan, which may be administered directly by NCSA or by a third-party “buy now pay later” provider. The payment options available to you will be communicated to you during your initial Purchase process, along with the terms applicable to any monthly installment plan you may be eligible for.

If you elect to pay in full on the initial Purchase date: you will be required to pay all fees set forth in your NCSA registration materials provided to you during the Purchase process. All such fees are non-refundable and non-cancelable once paid, except as required by applicable law.

Alternatively, if you elect to pay via a monthly installment plan, the following terms apply:

1. Agreement to Pay. You agree to pay all installment payments in such amounts and on such dates as are set forth in your NCSA registration materials provided to you during the Purchase process. If your monthly installment plan is administered by a third-party “buy now pay later” provider, you agree to comply with all terms and conditions set forth by such provider.

2. Your Right to Cancel; Refunds. You may cancel your NCSA Membership and receive a full refund before midnight on the seventh calendar day after completing your Purchase. To cancel within such seven-day window, you must call NCSA’s Finance Department at (866) 495-5176, and such cancellation will become effective upon NCSA’s written confirmation to you. AFTER SUCH TIME, YOU WILL HAVE NO RIGHT TO CANCEL YOUR NCSA MEMBERSHIP, AND YOU WILL REMAIN LIABLE FOR ALL FEES OWED OR OWING TO NCSA UNDER THE AGREED-UPON INSTALLMENT PLAN UNLESS ONE OF THE FOLLOWING TWO PARAGRAPHS APPLIES:

a. Recruit Protect Guarantee. If the student-athlete for whom the NCSA Membership was purchased suffers a “career ending” injury prior to the student-athlete’s graduation from high school, NCSA will approve a request for a hardship refund on a prorated basis as set forth in the table below. To be eligible for a refund under this section, both of the following conditions must be met: (i) the student-athlete’s attending physician must provide a signed letter to NCSA, within ninety (90) days of the date of injury, but no later than the student-athlete’s high school graduation date, expressly specifying that the injury suffered is “career ending”; and (ii) you must otherwise be in compliance with all terms and conditions applicable to your NCSA Membership.

Amount of Time Elapsed Between Initial NCSA Membership Purchase and Date of Career-Ending Injury	Refund Amount
0 - 120 Days	90% Refund of Paid $
121 - 240 Days	60% Refund of Paid $
241 - 360 Days	30% Refund of Paid $
361+ Days	5% Refund of Paid $

b. Parent Protect Guarantee. If one or both of the parents/guardians of the student-athlete for whom the NCSA Membership was purchased becomes involuntarily unemployed or files a Chapter 7 bankruptcy petition within one year after the date the NCSA Membership was initially purchased, NCSA will reduce the amount of your upcoming installment payments for a period of three (3) months, and NCSA will forgive the difference between the reduced price and the original balance due for such months. To qualify, the affected parent or guardian must, within ninety (90) days of the qualifying event, supply NCSA with, as applicable: (i) a copy of his or her termination letter from his or her former employer, along with the name and phone number of his or her immediate supervisor (if applicable), and proof of such parent or guardian’s current eligibility for unemployment benefits; or (ii) a copy of the bankruptcy petition filed with a court of competent jurisdiction. Determinations as to whether a parent or guardian who is an independent contractor or self-employed is involuntarily unemployed shall be made by NCSA, in its sole discretion, on a case-by-case basis.

For all NCSA Memberships Purchased on or after November 1, 2026, NCSA’s performance obligations for the Champion, Elite, MVP, and MVP+ membership tiers are only guaranteed through June of the student-athlete participant’s high school graduation year, which year will be provided to NCSA at the time of Purchase. Subsequent changes to the student-athlete participant’s graduation date will not extend the performance guarantee.

“On-Site” Products.

This section applies to any IMGA products that include visiting or accessing IMG Academy-owned premises. We may exclude from any IMG Academy-owned premises or isolate any individual who (i) has a communicable illness, (ii) shows symptoms of a communicable disease, (iii) answers affirmatively to screening questions regarding a communicable disease, (iv) has been exposed to an infected person or a possibly infected person, or (v) who has travelled to certain areas where exposure is possible, if We determine, in Our sole discretion, that such exclusion or isolation is appropriate for the welfare of that individual and/or the welfare of other individuals on the premises. To decide whether to exclude an individual from IMG Academy-owned premises or isolate an individual, We may consult with appropriate medical professionals and/or the Florida Department of Health and Rehabilitative Services.

As applicable, parents, guardians, or other parties responsible for the individual in question will be required to arrange for the individual to leave campus within 48 hours (international) or 24 hours (domestic) of receipt of notice. While We acknowledge the inconveniences this may cause, it is essential in maintaining a safe environment for the remainder of the IMG Academy community. If an individual is required to leave campus early pursuant to this section, notwithstanding anything herein to the contrary, the purchaser will receive a prorated refund for any days remaining in their reservation following the attendee’s departure from campus. If an infected individual remains on campus following the 24/48 hour time limits referenced above, the purchaser/parent/guardian will be charged a fee of USD $320 per night, offset by any nights remaining in their reservation.

IMG Academy Camps.

This section applies to all IMG Academy Camps and Youth Camp Excursions (each, a “Camp Product”), including those redeemed through the Purchase of an IMGA Camp Pass (“Camp Pass”). Additional terms specific to Camp Passes are listed separately below.

Payments. Payment in full is required to confirm your reservation and receipt of the Camp Product. Unless expressly permitted by Us in writing, all amounts are due at the time of Purchase.

If any balance remains outstanding for any reason (including in connection with Camp Pass redemptions), We may contact you using the information provided at Purchase to request and collect payment. If We do not receive payment in full at least thirty (30) days prior to the applicable Camp Product start date (including a Camp Check-In Date or Youth Camp Excursion departure date), We may, in Our discretion, cancel your Purchase/reservation, and you will not be entitled to participate in the Camp Product. Any refund or Credit (if any) issued in connection with such cancellation will be handled in accordance with the applicable cancellation/refund terms for the Camp Product.

Purchases made less than thirty (30) days before a Camp Product start date (or the applicable Camp Check-In Date) must be paid in full at the time of Purchase, and all such Purchases are non-refundable, unless otherwise required by law.

For payments financed through Affirm, your repayment obligations are governed by Affirm’s terms and disclosures presented at checkout, in addition to this Purchase Policy.

Refunds, Cancellations and Rescheduling. We reserve the right to cancel or reschedule any Camp Product at Our sole discretion.

If We cancel or reschedule a Camp Product in its entirety, or materially alter a Camp Product and cannot provide a suitable alternative, We will use reasonable efforts to notify you and will provide (i) a Credit on file valid for one (1) year from the date of cancellation or material alteration of the original Camp Product, or as otherwise required by law, or (ii) at the purchaser’s request, a refund to the original payment method for the amount paid (including any discounted price actually paid). Refund requests may be made by contacting IMG Customer Support at the contact information provided in this policy. Delivery charges and other fees are non-refundable. We are not responsible for travel or other expenses incurred in connection with a cancelled, rescheduled, or changed Camp Product.

If you cancel or reschedule a Camp Product, your rights depend on the type of Purchase, as set forth below:

1. Refundable Camp Product Purchases. If you cancel at least 48 hours before your scheduled arrival, We will refund the amount paid less a 2.5% service fee. If you cancel less than 48 hours before arrival or withdraw after the Camp Product has begun, We will issue a Credit on file (or a pro-rated Credit if the Camp Product has begun), valid for one (1) year from the date of cancellation/withdrawal.

2. Flexible Camp Product Purchases. Flexible reservations are non-refundable. You may change your reservation up to 14 calendar days before the start date without a change fee. You are responsible for any price increase; any price decrease will be issued as a Credit on file valid for one (1) year.

3. Non-Refundable Camp Product Purchases. A $100 change/cancellation fee applies to any change or cancellation. If the revised selection costs more, you must pay the difference (plus the $100 fee). If it costs less, We will issue a Credit on file for the difference less the $100 fee, valid for one (1) year from the date of change. If you cancel the Camp Product entirely, We will issue a Credit on file for the amount paid less the $100 fee, valid for one (1) year. All changes/cancellations must be made at least 7 days before scheduled arrival; thereafter, no changes or cancellations are permitted. For avoidance of doubt, no change/cancellation fee shall apply to any changes or cancellations to a Camp Pass.

Youth Camp Excursions. Excursions are non-refundable. Reservations must be made at least 72 hours before scheduled departure.

No-shows. If you are a no-show, you forfeit the entire amount paid and receive no refund or Credit, regardless of what Camp Product you Purchased.

Illness, Injury, Weather, and Program Changes. We have no obligation to offer a refund of any Camp Product in the event of time missed due to illness or injury. We may, in Our sole discretion, issue a Credit on file for full days missed due to illness or injury, early departure, inclement weather outside IMGA’s control, or changes to programming/curriculum.

Ejection and Conduct. We may refuse admission to, or eject, any person for conduct that violates Our Terms of Use or this Purchase Policy, without refund.

We are not liable for travel or any other expenses that you or anyone else incur in connection with a cancelled or rescheduled Camp Product.

All Camp Product purchasers and attendees shall comply with Our applicable rules, policies, terms, and conditions (“IMGA Rules”). We reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Our personnel deems disorderly, who uses vulgar or abusive language, or who fails to comply with IMGA Rules. Breach of terms or rules will terminate your license to enter or be present on the IMG Academy campus and attend any Purchased Camp Product without refund. Each Camp Product is a revocable license, and admission may be refused without liability in the case of a breach of any of the foregoing. A Camp Product is not redeemable for cash, unless where required by law. Items included in a Camp Product do not grant access to unauthorized areas of Our premises and/or an event venue.

Camp Pass.

This section applies to Purchases of Camp Passes, which may be made available by IMGA in limited quantities for each calendar year. Camp Passes are redeemable for Camp Products on the terms and conditions set forth below.

Redemption:

• Camp Passes are purchased for a designated calendar year, and must be redeemed by the purchaser for a Camp Product that is scheduled to begin during such designated calendar year.

• Camp Passes are purchased for a designated sport, and can only be redeemed for a Camp Product relating to that designated sport (e.g., a volleyball Camp Pass can only be redeemed for a volleyball Camp Product), unless IMGA agrees otherwise. Should IMGA agree to permit a Camp Pass to be transferred to a different sport, you may be responsible for any price difference.

• Camp Passes are purchased for a designated number of weeks, with the shortest being one (1) week and the longest being six (6) weeks, and you will be able to select your desired Camp Pass duration at the point of Purchase. Camp Passes may be redeemed as follows:

• One-week Camp Passes are redeemable for a one-week Camp Product.

• Two-week Camp Passes are redeemable for (i) a two-week Camp Product, or (ii) two separate one-week Camp Products.

• Three-week Camp Passes are redeemable for (i) a three-week Camp Product, (ii) a two-week Camp Product and a separate one-week Camp Product, or (iii) three separate one-week Camp Products.

• The above methodology extends to four-week, five-week, and six-week Camp Passes.

• Camp Passes must be redeemed on or before November 1 of the designated calendar year, or at least sixty (60) days prior to scheduled arrival for the redeemed Camp Product – whichever comes earlier.

• Any Camp Pass that is not redeemed for a Camp Product on or before November 1 of the designated calendar year will be forfeited, and you will not be entitled to any refund, Credit, or extension for any unused Camp Pass, except where required by applicable law.

Scheduling and Availability:

• Redemption of a Camp Pass is subject to availability, and the Purchase of a Camp Pass does not guarantee that any specific Camp Product will be available. Accordingly, we recommend requesting and securing your desired Camp Product as soon as possible after Purchase.

• Purchasers are permitted to reschedule their redeemed Camp Product as long as such request is made on or before November 1 of the designated calendar year.

Redemptions for Different Value Camp Products. Subject to Camp Product availability, IMGA may permit a Camp Pass purchaser to upgrade their purchase at the point of redemption and enroll in a Camp Product that is more expensive than the initial value of the Purchased Camp Pass. Alternatively, if a Camp Pass purchaser chooses to redeem their Camp Pass for a Camp Product that is less expensive than the initial value of the Purchased Camp Pass, IMGA will issue a credit for the price difference to the payment method on file for the applicable Purchaser.

Combination With Other Offers/Promotions. Purchases of Camp Passes may only be combined with an IMGA offer or promotion where expressly permitted by IMGA.

Non-Transferability. Camp Passes are available for use only by the purchasing account holder (or the intended recipient identified at Purchase) and may not be resold, transferred, or shared except where expressly authorized by IMGA in writing.

IMG Academy+ Essentials.

IMG Academy+ Essentials is a Subscription service offering online courses, workshops, and additional resources.

No Refunds. IMG Academy+ Essentials Purchases are final and non-refundable, except as required by applicable law.

Non-Transferability. IMG Academy+ Essentials Purchases are available for use only by the purchasing account holder (or the intended recipient identified at Purchase) and may not be resold, transferred, or shared except where expressly authorized by IMGA in writing.

Subscriptions Included with Camp Pass. Purchases of a Camp Pass will include a Subscription to IMG Academy+ Essentials, with access beginning on the date the Camp Pass is purchased. Camp Pass purchasers will receive an access code for IMG Academy+ Essentials from IMGA. The duration of the Subscription will be communicated to Camp Pass purchasers upon their initial sign in to the IMG Academy+ Essentials service. This section does not apply to a Camp Pass purchaser who has already previously Purchased an active Subscription to IMG Academy+ Essentials.

Subscriptions Included with Certain Personal Coach Session Purchases. Certain Purchases of Personal Coach Sessions (as defined below) will include a Subscription to IMG Academy+ Essentials, with access beginning on the date such Personal Coach Sessions are purchased. Personal Coach Session purchasers will receive an access code for IMG Academy+ Essentials from IMGA. The duration of the Subscription will be communicated to Personal Coach Session purchasers upon their initial sign in to the IMG Academy+ Essentials service. This section does not apply to a Personal Coach Session purchaser who has already previously Purchased an active Subscription to IMG Academy+ Essentials.

IMG Academy+ Personal Coach.

This section applies to performance, developmental, and educational one-on-one coaching sessions offered by IMGA (“Personal Coach”). Personal Coach sessions (“Sessions”) may be Purchased individually or in packages, as chosen by you at the time of Purchase.

General One-Year Redemption Window / Expiration. With the exception of Personal Coach Sessions Purchased via a recurring Subscription – which is addressed separately below – you must schedule and complete all Purchased Personal Coach Sessions within one (1) year from the date of your initial Purchase, regardless of whether you Purchased a single Session or a package of multiple Sessions. Any unused Sessions will automatically expire after such date and will no longer be available for use, and you will not be entitled to any refund, Credit, or extension for any unused Sessions, except where required by applicable law. Personal Coach packages are offered and priced based on the assumption that all Sessions will be completed within one (1) year of Purchase; therefore, expiration is an essential term of the Purchase.

Subscriptions to Personal Coach Sessions. In addition to offering packages with a set number of Personal Coach Sessions, We may, from time to time and in Our sole discretion, offer purchasers the opportunity to Purchase a recurring Subscription to a set number of Sessions that become available during each Subscription term. If you are offered and choose to Purchase a recurring Subscription to Personal Coach Sessions, We will communicate the number of Sessions that will be available to you during each Subscription term, and the redemption window that will apply to the Sessions that become available to you during each Subscription term, prior to the completion of your Purchase. By continuing with any such Purchase, you agree to the stated Subscription terms and redemption windows that We communicate to you, and you acknowledge and agree that any Session not redeemed within the stated redemption window will automatically expire at the end of the applicable Subscription term. For the avoidance of doubt, the standard one (1) year redemption window described above does not apply to Sessions Purchased via a recurring Subscription.

No Refunds; No Cancellations. All Personal Coach Purchases are final and non-refundable. They may not be canceled once Purchased, except where required by applicable law.

Scheduling; Availability. Session scheduling is subject to coach availability and IMGA’s scheduling requirements. You are responsible for scheduling all Sessions before the applicable redemption window expires.

Rescheduling and Late/No-Show Policy. If you need to reschedule a Session that you have already scheduled, you must do so in accordance with IMGA’s then-current scheduling and rescheduling rules communicated at the time of scheduling. We may treat missed Sessions, late arrivals, or no-shows as redeemed Sessions (i.e., counted as used), except where prohibited by applicable law.

Non-Transferability. Personal Coach Sessions may only be used by the purchasing account holder (or the intended recipient identified at Purchase) and may not be resold, transferred, or shared except where expressly authorized by IMGA in writing.

Program Changes. We may update or modify coaching content, formats, platforms, and coach assignments from time to time. Such changes do not entitle you to a refund or Credit.

IMGA Campus Store and Online Shop.

This section applies to Purchases of merchandise and other tangible goods sold through IMGA’s physical retail locations (the “Campus Shop”) and/or IMGA-operated e-commerce storefronts (the “Online Shop”) (collectively, “Shop Goods”).

Orders and Availability. All Shop Goods are offered subject to availability. We reserve the right to limit quantities, discontinue items, and cancel or refuse orders where permitted by law (including where We reasonably believe an order is fraudulent, unauthorized, or violates Our Terms of Use). For Online Shop Purchases, an order is not accepted until we confirm acceptance and/or ship the item(s).

Shipping and Delivery. Shipping timelines are estimated and are not guaranteed.

Incorrect or Damaged Items. Please notify Us of any missing, incorrect, or damaged items within a reasonable time after delivery so We can investigate and assist. If We confirm an error or damage attributable to Us, We will, at Our discretion and as permitted by law: (a) replace the item, (b) provide an exchange (subject to availability), or (c) issue a refund to the original payment method.

Returns and Refunds. If, for any reason, you are not satisfied with your Purchase, eligible items may be returned for a refund. In order to be eligible, a return must be received by IMGA within 30 days of the original date of Purchase, it must include the original receipt or order confirmation, and the returned Shop Goods must be in original condition, including all tags, labels, and packaging (if applicable). For eligible returns, We will issue a refund to the original form of payment used for the Purchase within ten (10) business days. If the original payment method is unavailable or We are otherwise unable to process the refund to the original payment method, We may issue an alternative refund method as required or permitted by law.

If you are returning from outside the United States you must send your parcel, prepaid, via the carrier of your choice. Whichever carrier you choose, We suggest ensuring the parcel and securing a tracking number therefor.

Please ship the parcel to:
Shop IMG Academy
5500 34th Street West
Bradenton, Florida 34210

Non-refundable Items; Promotions; Price Adjustments. The following are not eligible for return or exchange except where required by law: final sale items (if identified as such at Purchase); customized or personalized items; digital goods; and items that cannot be returned for hygiene or safety reasons (as disclosed at Purchase). Promotional pricing and discount offers may be subject to additional terms. Unless required by law, We do not offer price adjustments for completed Purchases.

Promotional Vouchers Offered with Personal Coach Sessions. Certain packages of Personal Coach Sessions may include a one-time promotional voucher redeemable for credit towards purchases made through the Online Shop. Purchasers of eligible Personal Coach Session packages will receive a promotional code from IMGA that may be redeemed during the Online Shop checkout process. The maximum amount of the available credit will be communicated to the purchaser at the time of Purchase. Unless otherwise specified by IMGA:

• Each promotional code may be redeemed only once, in a single Online Shop transaction;

• Each promotional code must be redeemed within three (3) months following the Purchase of the applicable eligible Personal Coach Session package; and

• Promotional codes are non-transferable, may not be resold, and have no cash value except where required by applicable law.

Any unused portion of the available credit remaining after the initial redemption transaction will be forfeited, and may not be refunded or carried forward towards another Online Shop transaction.

The promotional credit may be applied only toward eligible merchandise available through the Online Shop, and may not be applied to shipping charges, sales taxes, duties, or other fees unless expressly permitted by IMGA. IMGA reserves the right to exclude certain Online Shop products, categories, or promotions from voucher eligibility. Lost, stolen, expired, or improperly used promotional codes will not be replaced.